no order comfirmation email from bmerch

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Maggot Brain
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Joined: Sat Jul 02, 2011 12:50 pm

no order comfirmation email from bmerch

Postby Maggot Brain » Wed Jul 06, 2011 12:32 pm

I ordered 2 t-shirts from bmerch a week ago to collect on site but I have not recieved any emails from bmerch at all. However, my order is show on their website? How am i suppose to collect on site?

daverhino
Posts: 34
Joined: Tue Jan 04, 2011 5:26 pm
Location: leee

Re: no order comfirmation email

Postby daverhino » Wed Jul 06, 2011 12:49 pm

try doing a screen print of the website page with your order on it, i assume that all details would be on that

Maggot Brain
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Re: no order comfirmation email from bmerch

Postby Maggot Brain » Wed Jul 06, 2011 12:51 pm

Not sure there's enough information. my order also shows up on open orders but nothing comes up on recent orders.

CareyAdams
Posts: 3
Joined: Tue May 24, 2011 6:47 pm

Re: no order comfirmation email from bmerch

Postby CareyAdams » Wed Jul 06, 2011 2:28 pm

How did you manager to order as a collection - I've been trying for ages and it adds a delivery charge?

daverhino
Posts: 34
Joined: Tue Jan 04, 2011 5:26 pm
Location: leee

Re: no order comfirmation email from bmerch

Postby daverhino » Wed Jul 06, 2011 3:00 pm

have you looked in the spam/trash folder in your email account?

Maggot Brain
Posts: 71
Joined: Sat Jul 02, 2011 12:50 pm

Re: no order comfirmation email from bmerch

Postby Maggot Brain » Wed Jul 06, 2011 3:44 pm

daverhino wrote:have you looked in the spam/trash folder in your email account?


Yes, I have and there's nothing there.

@CareyAdams I think the deadline for collection on site orders was the 3rd, sorry ):

lepper69
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Location: Liverpool
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Re: no order comfirmation email from bmerch

Postby lepper69 » Wed Jul 06, 2011 4:01 pm

i didn't get my confirmation so i sent them an email and they sent me one within a day twice i sent them what i had ordered plus the transaction code for the payment

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darth moo
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Re: no order comfirmation email from bmerch

Postby darth moo » Wed Jul 06, 2011 7:41 pm

CareyAdams wrote:How did you manager to order as a collection - I've been trying for ages and it adds a delivery charge?

yeah ive got this as well - can anyone help? :?
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    Slipknot 07/12/08
    Children of Bodom 17/02/09
    Disturbed 07/12/10
    Sonisphere 07/07/11
    Judas Priest 17/07/11
    Iron Maiden 27/07/11

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darth moo
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Re: no order comfirmation email from bmerch

Postby darth moo » Wed Jul 06, 2011 11:13 pm

anyone... :?
Image

    Slipknot 07/12/08
    Children of Bodom 17/02/09
    Disturbed 07/12/10
    Sonisphere 07/07/11
    Judas Priest 17/07/11
    Iron Maiden 27/07/11

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corney91
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Re: no order comfirmation email from bmerch

Postby corney91 » Mon Jul 18, 2011 4:14 pm

I've just got this email from BMerch:
Order #2840 is ready for collection!

Collection point: Sonisphere 2011 Knebworth
Details: You can find us at the Collect-On-Site point in the Merch Market. The collection point will be open from doors-10pm on Thursday 7th and doors till 10pm every other festival day.

Map: Click here to view

Emailed back asking what Earth is going on.
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darth moo
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Re: no order comfirmation email from bmerch

Postby darth moo » Mon Jul 18, 2011 8:39 pm

:lol: haha that's brilliant! i hope they dont charge you or anything though... :?

it turned out that the t shirts on site were £20 which was cheaper than the £25 you had to pay for collect-on-site or the £28 for P&P

also collect-on-site had a deadline (they helpfully kept the deadline a secret though) so when i tried to buy it two days before soni, it turned out i couldnt... oh well ;)
Image

    Slipknot 07/12/08
    Children of Bodom 17/02/09
    Disturbed 07/12/10
    Sonisphere 07/07/11
    Judas Priest 17/07/11
    Iron Maiden 27/07/11

discostoo
Posts: 1
Joined: Tue Jul 26, 2011 8:14 pm

Re: no order comfirmation email from bmerch

Postby discostoo » Tue Jul 26, 2011 8:22 pm

Me too, also on the 18th July.

I've emailed back but no response. I used the code with the iPhone app too so it should have been £11. I'm in limbo now with no other way of contact?

Order #3112 is ready for collection!

Collection point: Sonisphere 2011 Knebworth
Details: You can find us at the Collect-On-Site point in the Merch Market. The collection point will be open from doors-10pm on Thursday 7th and doors till 10pm every other festival day.


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